The Impact of Service Quality on Student Satisfaction in Saudi Universities

Ahmad Adnan Al-Tit, Bader M. Almohaimmeed

Received: 2022-10-25, Published: 2022-09-25

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This is an open-access article distributed under the terms of the Creative Commons Attribution-Non Commercial-Share Alike 4.0 License, which allows others to remix, transform, and build upon the work non-commercially, as long as the author is credited and the new creations are licensed under the identical terms.

Disclaimer:
This article was originally published by Qassim University and was migrated to Scientific Scholar after the change of Publisher.

Abstract

This study aimed to discover the level of service quality provided to students in Saudi universities, and to indicate the impact of the service quality provided on enhancing students’ satisfaction. A questionnaire was developed to measure the study variables consisting of (28) items; (23) items measure the dimensions of service quality, and (5) items measure students' satisfaction, based on the five-point Likert scale. The validity and reliability of the study instrument were verified. The study was applied to (948) male and female students studying at three Saudi universities (King Abdul Aziz, Qassim, and Taif). The results showed there are a significant impact of the service quality provided to students at Saudi universities with its dimensions (Tangible, reliability, assurance, empathy) in their satisfaction. And there is no a significant impact of the response dimension to the quality of services provided to students at Saudi universities in their satisfaction.